Users are correct but not accurate heuristics

This week in the podcast, we feature Danyel Fisher. He brought the heuristic “Users are correct but not accurate” from his repository. As a starter, Danyel explains that users have goals that aren’t able to express well, and we need to use different methods to discover the needs. We discuss what makes a high performing team, and in his opinion, one of the distinctive factors is the usage of mixed methods for problem examination! And, he gave us a new heuristic to battle personal bias: “Delight and being wrong”!

Danyel recommends:

• Signal: Understanding What Matters in a World of Noise by Stephen Few
• Making Data Visual: A Practical Guide to Using Visualization for Insight by Danyel Fisher and Miriah Meyer

Danyel Fisher (@FisherDanyel) is a User Data Expert for Honeycomb.io. He focuses his passion for data visualisation on helping SREs understand their complex systems quickly and clearly. Before he started at Honeycomb, he spent thirteen years at Microsoft Research, studying ways to help people gain insights faster from big data analytics.